# Privacy Policy > How Mallet Tile uses contact details, project information, cookies and analytics, and how to contact us about your privacy. > URL: https://mallettile.ca/privacy-policy/ > Last modified: 2026-09-15T01:17:40+00:00 Mallet Tile Installation · Legal & Privacy # Privacy Policy How we use information from website visits, estimate requests and tile installation projects, and how to contact us about your privacy. Effective: September 1, 2026 · Last Updated: September 10, 2026 Table of Contents - [01. About This Policy](#introduction) - [02. Information We Collect](#information-we-collect) - [03. How We Use Your Information](#how-we-use-information) - [04. Service Providers & Information Sharing](#information-sharing) - [05. Data Security & Storage](#data-security) - [06. Data Retention](#retention) - [07. Your Privacy Rights Under PIPEDA](#client-rights) - [08. Cookies & Analytics](#cookies-analytics) - [09. Contact & Privacy Inquiries](#contact-us) Have questions about your project? [Get an estimate](/contact-us/) 01 ## About This Policy Mallet Tile Installation provides tile installation services in Toronto and the Greater Toronto Area. In this policy, "we" and "our" mean Mallet Tile Installation. This policy explains the information used by our business and website. It also explains how to ask about your records or raise a privacy concern. 02 ## Information We Collect You provide contact and project information when you request an estimate, send us photos, call, email or use our planning tools. Website tools also collect technical and activity data. ### Contact Details - Your name, telephone number and email address. - Your project address, city, postal code and access details when needed for a site visit or installation. ### Project Information - Room measurements, tile choices, project scope and other details you share. - Photos you send to help us understand the space and assess the work. Avoid including people or unrelated personal information in project photos. ### Website Activity - Browser and device details, referring pages, pages visited and interactions such as button clicks. Cookies and similar identifiers can distinguish a browser or session; this data is not necessarily anonymous. 03 ## How We Use Your Information We use contact and project information to respond to requests and carry out our work. We also use website analytics and advertising tools to understand visits, measure enquiries and assess advertising performance. See Cookies & Analytics below. - Preparing estimates and defining the proposed work. - Arranging site visits and discussing project requirements. - Planning installations, deliveries and schedules. - Keeping project records and responding to questions after installation. - Communicating with you about your enquiry or project. 04 ## Service Providers & Information Sharing We use third-party services to operate the website, deliver forms and email, manage project records, and measure website and advertising activity. Those services process information as part of providing their functions. Their own privacy policies also apply to information they receive. - Website hosting, form and communication services process the information needed to receive and respond to your request. - Google Analytics, Google Ads, PostHog and Meta tools process website activity for analytics or advertising. Depending on the service, information may be processed outside Canada. - Information may also need to be disclosed when required by applicable law. 05 ## Data Security & Storage Our website uses HTTPS to encrypt information in transit between your browser and the website. No online service can guarantee absolute security. Please do not send passwords, payment card details or other sensitive information through project enquiry forms. Contact us if you have a concern about information you have already sent. 06 ## Data Retention Contact us to ask how long a particular record is kept or to request deletion. Some records may need to be retained for an ongoing project, accounting requirements or other legal obligations. A deletion request does not necessarily mean that every record can be removed. 07 ## Your Privacy Rights Under PIPEDA You can request access to your personal information and ask for corrections. You can also ask about withdrawing consent or deleting records, subject to applicable legal limits. Send a written access request to office@mallettile.ca. PIPEDA generally requires a response within 30 calendar days, with extensions only in circumstances allowed by law. You can also raise a concern with the Office of the Privacy Commissioner of Canada. 08 ## Cookies & Analytics The website uses functional cookies as well as analytics and advertising technologies, including Google Analytics, Google Ads, PostHog and Meta. These tools can use cookies, browser identifiers and activity data. Google and Meta may associate activity with their own services according to their policies and your settings. Cookie controls vary by page. The calculators offer separate analytics and advertising choices; these do not currently control all tags on other pages. You can also manage cookies in your browser, although blocking them may affect some functions. To make an enquiry without the website forms, email or call us. 09 ## Contact & Privacy Inquiries For questions about your information or this policy, contact us using the details below. ### Mallet Tile Installation **Privacy Enquiries & Client Care** Email: [office@mallettile.ca](mailto:office@mallettile.ca) Phone: (437) 494-5689 Service Region: Toronto, Oakville, Mississauga, Vaughan & Greater Toronto Area, Ontario, Canada