Privacy Policy

Mallet Tile Installation ("Mallet Tile," "we," "our," or "us") is committed to protecting the privacy, accuracy, and security of personal information collected from our clients, prospective clients, and website visitors across Toronto, Oakville, Mississauga, Vaughan, and the Greater Toronto Area.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario provincial privacy legislation.

We collect only the personal information necessary to assess, estimate, schedule, and execute high-craft tile installation projects. This information is collected directly when you submit an estimate request, contact us by phone or email, or interact with our online planning tools.

Your information is utilized solely for legitimate business operations related to your tile installation project:

We do not use your information for automated profiling, third-party behavioral ad tracking, or unsolicited marketing campaigns.

• Preparing accurate, transparent written estimates and project scope definitions.
• Scheduling site visits, pre-installation consultations, and substrate inspections.
• Executing tile installations, managing logistics, and coordinating project timelines.
• Administering our Lifetime Workmanship Warranty records and providing post-completion support.
• Responding directly to your inquiries and maintaining clear project communications.

Strict No-Sale Policy: Mallet Tile has never sold, rented, leased, or monetized client personal information, and we will never do so.

We share personal information only under limited, necessary operational circumstances:

• Operational Service Providers: Trusted technical infrastructure providers (e.g., secure form delivery, web hosting) bound by strict confidentiality and data protection agreements.
• Material Suppliers & Delivery Logistics: Providing delivery addresses to local tile distributors only when direct-to-site freight delivery is explicitly authorized for your project.
• Legal & Regulatory Compliance: When required to comply with applicable Canadian laws, court orders, or lawful government requests.

We implement comprehensive administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, theft, alteration, or disclosure.

All website data transmission is encrypted using modern Transport Layer Security (TLS/SSL). Client project documentation, estimate records, and photographs are stored in secure, access-controlled environments accessible only to authorized personnel.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, and warranty verification requirements.

Completed project files, trade specifications, and warranty records are retained to honor our Lifetime Workmanship Guarantee. General estimate inquiries that do not proceed to installation are securely archived and purged in accordance with our routine data retention schedule.

Under Canadian privacy law, you have the right to access, verify, and request corrections to your personal information held by Mallet Tile. You may also request the deletion of non-essential records or withdraw consent for non-statutory communications.

To exercise your rights, submit a written request to our Privacy Officer at office@mallettile.ca. We will respond within thirty (30) business days.

Our website uses minimal, privacy-compliant cookies essential for website functionality, responsive layout rendering, and session security.

We utilize privacy-focused aggregated analytics to understand website traffic patterns and improve content clarity without tracking individual user identities across external websites. You may disable cookies in your browser settings at any time without impacting your ability to request an estimate.

If you have questions, concerns, or inquiries regarding this Privacy Policy or our data management practices, please contact us directly: